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About
Product
Experiences
Support

coNtact the roak team

If you have a question that is not answered in the FAQ or the tutorials, you can ask your question to the ROAK team here!

Contact the ROAK team

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What is your question about?

Account & Login

Devices & Connectivity

Platform Functionality

API & Integrations

New Feature Requests

Commercial & General Questions

Data Issues

Other

Specify the topic of your question

Choose a specific topic in Account & Login

My ROAK account (activation, login, password, roles)

User management & permissions

Two‑factor authentication / security settings

Choose a specific topic in Devices & Connectivity

My Royal Eijkelkamp device in ROAK

My non‑Royal Eijkelkamp device in ROAK

Device installation & configuration

Device not sending data / offline device

Modem or sensor errors

Choose a specific topic in Platform Functionality

ROAK does not seem to be working (general issues)

Errors & alarms

Networks view (customers, projects, sites, wells)

Data Viewer / graphs / feed visibility

Asset Comparison

Visit Management / tasks / Service Engineer view

Media upload issues

Choose a specific topic in API & Integrations

ROAK API documentation & access

Data export (CSV, PNG)

Integrating ROAK with external systems

Choose a specific topic in New Feature Requests

Feature suggestion or improvement

Usability or UI feedback

Choose a specific topic in Commercial & General

Pricing & licensing

What is ROAK? (general inquiries)

Migrating from TCN to ROAK

Choose a specific topic in Data Issues

I’m missing data

Incorrect or unexpected data values

Data corrections / Data Analysis feature

Weather station or external data issues

What's your question

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CONTACT

+ 31 313 880 200
sales@eijkelkamp.com
Nijverheidsstraat 9
6987 EN Giesbeek
The Netherlands

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